Terms of Service

These terms are an agreement between you and Shophr Corporation, a Delaware corporation (“Shophr”, “we”, “us”), 925 N La Brea Ave, Suite 500, Los Angeles, CA 90038. They cover our website, shophr.co, our Android app (Shophr on Google Play, which opens shophr.co itself), the orders you place on them, the pieces you buy and sell on Thrift, and the messages you send. Our Privacy Policy explains what we do with your information.

By creating an account or placing an order, you agree to these terms. If you don’t agree, please don’t use Shophr. The Shophr iPhone app and the retailer portal at retailers.shophr.co are run separately and are not covered here.

• You must be 18 or older and able to make a contract.
• You need an invitation code to create an account, unless we have opened sign-up to everyone. One account is for one person, and no two accounts may share a phone number.
• We deliver in the cities named on shophr.co; in Los Angeles, in Melrose, Fairfax, La Brea, West Hollywood, Hollywood, Larchmont, Beverly Hills and Century City, and across Los Angeles to about 20 miles out, where an order from a shop 8 miles or more away comes on one of our scheduled runs. If your address is outside those areas, we keep your request as a place on our waitlist and tell you when we reach you. Nothing is bought or charged.
• We may pause new orders at any time, for example while we fix something. While orders are paused you can still browse and fill your bag.

• Give us true details and keep them up to date, especially your delivery address and phone number.
• Keep your password to yourself. Tell us straight away at support@shophr.co if you think someone else has used your account.
• You can delete your account at any time: open your profile (your name at the top), then Delete my account at the bottom, or write to support@shophr.co. Our Privacy Policy says what goes and what the law makes us keep.

You pick a piece from a shop near you, and a Shophr shopper, who works for Shophr, goes to the shop, buys it for you and brings it to your door. For these orders we buy the piece from the shop and sell it to you, so Shophr is the seller. An order priced as one a store sells at its own checkout (section 5) works differently: there the store is the seller and we act for you.

• Before you order, you see one total, with every part of it listed, and the shop’s return terms as we know them.
• When you order, we place a hold on your card for exactly that total (section 6). Nothing is charged yet.
• Your shopper finds the piece and sends you a photo. You answer on your order page: yes, or not quite.
• If you say yes, we charge your card and your shopper buys the piece and brings it to you.
• Where we offer it, you can tick “Same piece, same price? Just buy it” when you order. Then, if your shopper finds the piece in your size at the same price or less, that counts as your yes: we charge your card, never more than you agreed, and buy it, and you still get the photo. If anything is different, or the piece is final sale, we ask you first.
• If you say not quite, we leave it in the shop and release your hold. Nothing is charged.
• If you order several pieces together, you answer for each one, and you pay only for the pieces you say yes to (section 6).

Arrival times we show are our best estimate, not a guarantee. Traffic, the shop and the weather can make an order later. Rush has a promise of its own (section 5).

The total you see before you order is made of these parts, and nothing else:

The shop’s own price

What the shop charges for the piece. We never mark it up.

Service fee

One fee for finding it and buying it. It is made of two things. Shopping: $19 when your shopper buys at an independent store and $25 at a mall or big-box store (if an order has more than one kind of shop, the higher fee applies), plus $4 for each extra piece from a shop already in your order and $12 for each extra shop. And a part that grows with the pieces’ price: 4% of the first $250, 2% of the next $750 and 1% above $1,000, never more than $50. That part and card processing (the next line) together are never more than $60 on pieces up to $2,000; above that, only the card processor’s own charge on the part above $2,000 is added. When that limit is reached, the part that grows with the price comes down first. A pickup of something you already bought has its own, smaller service fee (section 10).

Card processing

What our card processor, Square, charges to take the payment, on its own line and at cost: we keep none of it. It covers the processor’s charge on the whole total, so it grows a little with delivery and tax. It is not a surcharge, and it is the same whichever card you use. On a very expensive piece, where the limit above is reached by this charge alone, we pay the rest of it ourselves and the line says so.

Delivery

By distance from the shop to your door (the farthest shop, if there is more than one): $4.49 plus $2.50 a mile, rounded to the nearest dollar less a cent, so $6.99 for about 1 mile and $16.99 for about 5 miles. From 8 miles a driver makes the trip just for you, and delivery is the distance price plus $22 ($50.99 for about 10 miles). Where we offer it, today by 7pm is $4 less (never under $3.99). Beyond the neighborhoods we shop in, delivery from a shop under 8 miles away works just as it does inside them. From 8 miles it comes on one of our scheduled runs to your side of town, at the distance price with nothing added, in a window we show you before you pay. The window is our estimate: it starts once your piece is found and bought, and LA traffic can move it. You can instead have a driver make that trip just for you, at the distance price plus $22. We don’t deliver from shops more than 20 miles away. The miles are our estimate of the drive: from the shop (or the middle of its neighborhood, where we don’t have the shop on a map) to your address on the map (or the middle of your neighborhood, where we can’t place your address), with an allowance for the roads. A bag of 3 or more pieces worth $150 or more gets $5 off delivery, which it keeps if your shopper can’t get one of them or you say no to one.

Rush

Where we offer it, from a shop under 8 miles away: delivery at the distance price plus $12, charged in full. Your driver goes from the shop straight to you, with no other stops, and you see the time before you pay. If your driver reaches your door after that time, the $12 comes back to your card by itself, with the card processing and tax on it. Time spent waiting for your answer (to the photo, a changed price or the shop’s return terms) doesn’t count. If nobody can take it at the door and it has to come again, we look at the timing ourselves instead. Nothing else on the order is refunded for lateness.

Free delivery offers have ended

Free delivery for students with a confirmed school email, free delivery on an account’s first order, and free delivery through a friend’s link or a creator’s code have ended. Every order now pays delivery as shown before you pay. An order you placed before this change keeps the price it was placed at. You still need an invitation or a code, such as a campus code, to join, unless sign-up is open to everyone.

Orders a store sells at its own checkout

Where we order your pieces through the store’s own checkout, or at its register, before a courier brings them to you, the store is the seller and we act for you: we place the order with the store as you chose it (same piece, same size, same price), pay the store for you, and have it brought to your door. These orders are priced this way instead. The service fee is $10 or 5% of the pieces’ price, whichever is higher. Card processing is its own line at cost, with no limit: only what the processor charges, on the whole total. Delivery is the courier’s price for the trip with a small amount added to cover it, shown before you pay. An order worth more than one courier trip can carry may come in several deliveries, each handed to you with the same door code, and a piece worth more than that is arranged by our team. The sales tax is the store’s own (the next line). Afterpay isn’t offered on these orders. We never charge more than the amount held on your card, and if the store’s receipt shows less tax, you pay less.

Sales tax

On a Get it for me order (section 4): California sales tax at the rate for your delivery address, on the whole total. We find the rate from your street address using the State of California’s own tax-rate lookup. It is always its own line, never inside our fee, and it names the place and the rate, for example “West Hollywood sales tax (11%)”. A pickup of something you already bought has no sales tax from us (section 10). Where the store sells you the pieces at its own checkout or register and we act for you, the tax line is exactly the sales tax that store charges on them at its own location, under its state’s rules, passed through as it is, and our service fee, delivery and card processing carry none.

Tip for your shopper

Only if you choose one: 10%, 15% or 20% of the pieces’ price, or an amount of your own, up to $500. It goes on the same hold and charge, with no card processing or tax added to it, and all of it goes to the person who shops for and delivers your order.

The amounts above are today’s. The order screen always shows the amounts for your order, and those are the ones you pay. If we ever charge you more sales tax than was due, we pay the difference back to you.

Every price we show while you browse already has the service fee and card processing in it. Once we know where it’s going, it is the whole total to your door, delivery and tax included; worked out from a ZIP code rather than your street, it says “about”, because the tax follows your exact address. Before we know where it’s going, it says “plus delivery and tax”, and card processing on those two is added with them.

Prices come from what shops publish, and they can change. If the shop’s price has gone up by the time your shopper gets there, we don’t buy it at the higher price unless you agree to a new total first. If you don’t, we release your hold and you pay nothing. If a price we show is plainly a mistake, we may cancel the order, and nothing is charged.

• Cards are taken by Square. Your card details go straight to Square; Shophr never sees or stores your full card number.
• When you order, we hold exactly the total you were shown on your card. A hold is not a charge. It lasts 24 hours when your piece is bought the day you order, and 96 hours when it is bought on a later day. If nothing is bought by then, the hold ends by itself and nothing is charged.
• When you say yes to the photo (or “Just buy it” says yes for you, section 4), we charge your card, up to the amount held. We never charge more than the hold.
• For an order of several pieces, we charge only for the pieces you say yes to, priced as if you had ordered just those, and never more than the hold. If you say yes to none, we release the hold.
• A released hold can stay on your bank statement for a few days before your bank removes it.

If something is wrong with a charge, please write to support@shophr.co before you dispute it with your bank. We can usually fix it faster.

• Your order is brought to you by a Shophr driver or by an independent delivery company we book for that trip. Either way your order is with Shophr: you order from us, we hold and charge your card, and we are responsible to you for the delivery. The sections on returns, pickups and Thrift apply the same whoever brings it, and we give a delivery company only what the trip needs (see “Who we share it with” in our Privacy Policy).
• Give us an accurate address and any door or access notes, and be there, or have someone there, to take it.
• If nobody is there, your driver waits and tries to reach you. If we still can’t hand it over, the driver takes the piece back with them and we get in touch to arrange another delivery. If that second trip has a delivery fee, we tell you the amount and ask you first. It is never taken from your hold.
• The piece becomes yours, and your responsibility, when it is handed to you or left where you asked.

• You can cancel for free until you say yes to the shopper’s photo (with “Just buy it”, until your shopper finds a match): tap Not quite on your order page, or write to support@shophr.co. We release your hold and nothing is charged.
• Once you say yes, we buy the piece for you, so the order can’t be cancelled. Section 9 covers returns.
• You can change the delivery address until your driver is on the way to you. Write to support@shophr.co. The new address has to be in our delivery area.

Final sale unless the shop says otherwise. We check the shop’s policy before anything is bought. Before you say yes, we show you the shop’s return terms as we know them, or tell you we don’t know them yet, in which case your shopper asks at the register and tells you before we pay.

• If the shop takes returns, write to support@shophr.co and we’ll tell you how it works, and what it costs, if anything, before anything happens. You get back what the shop gives back.
• If the shop gives store credit instead of money, we pass that credit on to you. Shophr doesn’t issue store credit of its own.
• A piece from a shop that sells everything as final sale can only be ordered after you tick a box that says: “I understand this piece is final sale. No returns, exchanges or refunds, from the shop or from Shophr. If what arrives isn't the piece I approved in the photo, Shophr makes it right.”

Our own mistakes are ours. If what arrives isn’t the piece you said yes to in the photo (the wrong piece, the wrong size, or damage the photo didn’t show), tell us at support@shophr.co with a photo within 48 hours of delivery. We collect it and refund everything you paid for it, whatever the shop’s policy, final sale included.

Nothing in these terms takes away a right the law gives you.

If you bought something from a store in our area, on the store’s own site or in person, we can collect it from the store’s counter and bring it to your door. For these orders we don’t buy anything and we aren’t the seller: the store is. Your purchase, its price, its returns and anything wrong with the piece itself stay between you and the store.

• What you pay us: a pickup fee of $10 as the service fee, the card processor’s charge for the payment on its own line, at cost, as on any order (section 5), and delivery at the same distance price as any order (section 5). There is no part that grows with the piece’s price, and no sales tax from us: we sell you nothing, and you already paid the store its tax. You see the total before you order.
• When you order, we hold that total on your card (section 6). It’s charged only once your driver has your order in hand at the counter. If the store won’t hand it over, we release the hold and nothing is charged.
• Give us the order number or pickup name, and whose name the order is under. If the store lets you name someone else to collect, add Shophr as an allowed pickup person before you order. Some stores ask to see the buyer’s ID, and a store may refuse to hand an order to anyone but the buyer.
• You can cancel for free until your driver has it in hand: write to support@shophr.co, or cancel on your order page.
• If what we hand you isn’t the order the store gave us, or it’s damaged on the way to you, tell us at support@shophr.co within 48 hours of delivery and we’ll make it right.

Texts aren’t switched on yet. Until they are, every update about your order comes by email. This is how our texting program, Shophr order updates, will work:

• It is optional. You join only by ticking the box that asks, and texting is never a condition of buying anything. A yes for your account’s own number covers your later orders to that number until you turn texts off in your profile, write to us, or reply STOP.
• We text the number you gave us about orders you place: the photo to approve, when it’s bought, when it’s on the way, and when it’s here. Up to 4 texts per order. We don’t send marketing texts.
• Message and data rates may apply.
• Reply STOP to any of our texts to cancel. Reply HELP for help, or write to support@shophr.co.
• Carriers are not liable for delayed or undelivered messages.
• We never sell or share your mobile number or text-message opt-in with third parties for their marketing or promotional purposes (see our Privacy Policy).

The box says, word for word: “Text me about my orders. Shophr will text this number about orders I place: the photo to approve, when it's bought, when it's on the way, and when it's here. Up to 4 texts per order. Msg & data rates may apply. Reply STOP to cancel, HELP for help. Not required to order.”

The shops you see on Shophr are independent businesses. Unless we say that a shop has signed with us, it has no agreement with Shophr and isn’t affiliated with us: we buy from it the way any customer would, and we don’t give it your name, address or contact details.

We show pieces from what shops publish on their own public websites, so a price, a size, a photo or whether a piece is still there can be out of date. On a Get it for me order, we check in the shop before anything is bought, and you only pay for what you say yes to. When a shop signs with us, its orders may work differently, and we will tell you how before you order.

How we order your results. We order pieces by how well they match your words, how close the store is, what you have told us you like and what you have saved, and which pieces our drivers usually find on the floor. Some matches come from Shopify's catalog search, which orders its own matches. Stores that work with Shophr pay a commission on completed orders. If a store ever pays for a placement, it will be labeled Sponsored and shown apart from the other results.

Please don’t:

• break the law, or use Shophr for fraud, including false claims about what arrived;
• sell invitation codes, or make more than one account;
• harass or threaten other members, our shoppers, drivers, shop staff or team;
• give false details, or pretend to be someone else;
• copy or scrape the site (except an assistant shopping for you, below), use automated tools to make accounts, or get around any limit we set;
• interfere with the site or test its security without our written permission.

We may pause or close an account that breaks these rules. Open orders and refunds are still handled.

Shopping with an AI assistant. You can ask an AI assistant to look through Shophr for you, compare pieces and fill your bag. It acts for you, on your own account, and you’re responsible for what it does there, the same as if you’d done it yourself. A few things only you can do: sign in, put in or choose your card, and say yes to the photo your shopper sends or tick “Just buy it”. An assistant may never make an account, and we may turn away automated traffic that doesn’t identify itself.

Connecting an AI agent to your account. You can also connect an AI agent, like an assistant in another app, to your Shophr account. You connect it yourself, signed in on shophr.co, and you choose what it may do. If it asks to buy, list or book something for you, nothing is ordered, listed or booked until you confirm it on shophr.co, and you then check out or post it yourself, as above. You can turn an agent off at any time in Connected agents on your account.

If you send us something, like a message or a photo, it stays yours. You let us use it to handle your order and to run Shophr. We won’t use it in advertising without asking you first. What you post on Social has its own rules, in the next section, and so do what you list on Thrift and what you send in Messages (sections 17 and 18).

Social is where members post their fits, follow each other, vote and ask Help me choose. Members signed in to Shophr can see Social. People who haven’t joined can see only posts marked “Anyone can see this post”.

• You must be 18 or older to post. Before your first fit, we ask you to tick “I’m 18 or older”, and we keep that tick and when.
• When you post, you choose who can see it. “Anyone can see this post” starts on for a new post; turn it off and only members can see it. You can change it on your post at any time. A post you made before people who haven’t joined could see Social stays members only unless you turn it on.
• People who haven’t joined see a post’s photo, caption, styles, tags, tagged pieces and 🔥 count, and your username. They never see comments, who voted, your bio, picture, links or followers, video posts, or posts for your followers only. They can’t post, comment, vote or follow; that takes an account.
• Post only photos of yourself that you took or have the right to share. Never post someone else without their yes, or anyone under 18.
• Don’t post nudity, see-through clothing or underwear worn as the outfit, violence, hate, harassment, anyone’s contact details, or spam. These rules cover captions, bios, handles and Help me choose questions too.
• Every fit and profile picture is checked by our AI before anyone sees it (section 16). The check can be wrong, so members can report anything it missed.
• What you post stays yours. While it is on Shophr, you let us show it to members and, for posts marked “Anyone can see this post”, to people who haven’t joined, rank it in Best dressed, and let members buy the pieces you tagged in it. We won’t use it in our own advertising without asking you first.
• Votes, captions and questions are members’ own opinions, not Shophr’s.
• You can report any fit, comment or Help me choose question, and block a member from their profile or their fit. Once blocked, you won’t see each other’s fits or profiles, and you can’t message each other. A post marked “Anyone can see this post” can be seen by anyone who isn’t signed in, including a member you blocked, if they sign out.
• People who haven’t joined can report a post they can see, too. A reported post can be hidden while our team looks at it. We can remove or keep a post, and pause or close an account, when it breaks these rules.
• If someone posts an intimate image of you, report it as “This is an intimate image of me”. We hide it from everyone at once, and remove it from Shophr within 48 hours.
• We report apparent child sexual abuse material to the National Center for Missing and Exploited Children, and keep it for the year federal law requires.

Shophr uses AI from Anthropic, our AI provider, for your stylist, which puts looks together from what you tell it and the pieces in the shops; to name the pieces you add to your closet and read the clothes in photos of fits you love; to check every fit, profile picture and Thrift photo before anyone sees it; and to fill in a Thrift listing from its photos once you add them, for you to check and change before you post it.

• Your stylist is AI, not a person. Its looks, and the names our AI gives your pieces, are suggestions made by software, and they can be wrong. When the AI can’t answer, simpler rules put the looks together instead.
• Your stylist is a shopping tool, not a counselor or a companion. Our own code, not the AI, reads what you type for words about suicide or self-harm. When it finds them, the stylist stops styling, shows no looks, and points you to the 988 Suicide and Crisis Lifeline (call or text 988 in the US), and to 911 if you are in danger. Shophr is for adults 18 and over, and an AI chat like this may not be suitable for some minors.
• A suggestion is never a promise. You pay the total you see before you order, and nothing is bought until you say yes to your shopper’s photo (or “Just buy it” says yes for you, section 4).
• What you type to your stylist, and the photos you add, go to Anthropic to do these jobs. When you add a photo to find a piece, it goes to Anthropic once, only to describe the clothes in it. We never store it. Our Privacy Policy says exactly what is sent. Please don’t type anyone’s contact details there.

Thrift is where members across the United States sell pieces they own to other members. A driver we send picks the piece up at the seller’s door and brings it to the buyer’s: a Shophr driver on our next run, or a delivery partner we book for that trip, as the buyer chose at checkout. Buyer and seller never meet, and never see each other’s address.

• What you may list. Clothes, shoes, bags and accessories that you own, from $5 to $500, with your own photos of the real piece and its true size and condition, flaws shown. Never underwear or swimwear, a fake or copy of a brand, anything stolen or recalled, or anything you don’t have in hand. Photos follow Social’s rules (section 15), and our AI checks them before anyone sees them (section 16).
• If we list for you. If you hand us your pieces, our team photographs and prices them, and we write each listing from the photos with our AI’s help. None of them goes on your rack until you check it: you get a “Check your listing” notice, see its photos and words, change its name, brand, size, condition, description or price, or take it down, and tap OK. Only then is it listed, marked “Listed by Shophr” on your dashboard. You can change or take down any of them after that too. Once you tap OK, its description, with the flaws we noted, is yours, as if you had written it.
• The price. The buyer pays one price to their door: the piece, delivery and sales tax. They pay Shophr, and Shophr pays the seller. The seller pays Shophr 10% of the price ($1.50 under $15), and sees what they get before they list.
• If it isn’t as described. Thrift sales are final, but a piece that isn’t what the listing showed can go straight back with the driver at your door, or you can tell us on your order within 48 hours of delivery. Our team looks, and if it isn’t as described, you get your money back and the seller isn’t paid for it. A piece the seller doesn’t hand over is canceled and refunded.
• Getting paid. A sale is paid on the Friday after its 48 hours are up, to your bank or as Shophr credit, whichever you choose. Payouts to a bank go through Stripe: to set them up you give Stripe your details in Stripe’s own form, under Stripe’s own terms, and Stripe checks who you are. Shophr credit gets $5 on top on a Friday of $20 or more, never expires, is spent only on Shophr, and a balance under $15 can be cashed out to your bank.
• Keep it on Shophr. Pay and get paid only through Shophr. A sale paid or arranged outside Shophr isn’t covered: no driver, no refund and no help from us.
• Members can report a listing. We can remove a listing, hold the money for a sale we’re looking into, and pause or close a seller’s account when these terms are broken.

A buyer and a seller can message each other about a Thrift piece, and you and your driver can message each other while your order or your Thrift pickup is on its way, until an hour after it’s done. Messages are text only.

• Keep it to the piece or the order. Don’t harass, threaten or insult anyone, don’t send hate, spam or anything sexual, and don’t ask anyone to pay or meet outside Shophr. If a message holds a phone number, an email or talk of paying outside Shophr, both of you see a short note that paying outside Shophr isn’t covered.
• You can report any chat, and block a member from a piece’s chat. Our team reads a chat only when someone reports it, and can pause or close an account that breaks these rules.
• Messages aren’t a way to reach us. For help with an order, write to support@shophr.co.

The Shophr name, logo, site and software belong to Shophr. You may use the site for your own shopping, as these terms allow. Shop names, logos and product photos belong to the shops or their owners. If you think something on Shophr copies your work, the next section says how to tell us. For anything else that infringes your rights, write to support@shophr.co with the details.

If you believe something on Shophr copies your work without permission, send a notice to our copyright agent:

Copyright Agent, Shophr Corporation
925 N La Brea Ave, Suite 500
Los Angeles, CA 90038
support@shophr.co

Your notice must include: your signature, written or electronic; the work you say is copied; where it is on Shophr, with a link if you can; your address, phone number and email; a statement that you believe in good faith the use isn’t allowed by the owner, its agent or the law; and a statement that your notice is accurate and, under penalty of perjury, that you own the work or may act for its owner.

We remove what a complete notice names promptly, and tell the member who posted it. If something of yours was removed and you believe it was a mistake, you can send a counter notice to the same address. We close the accounts of members who infringe again and again.

As far as the law allows, the site is provided as it is and as available. We don’t promise it will always be available or free of errors, or that an order will arrive by a particular time, except for Rush (section 5). Nothing in these terms limits a warranty or right the law gives you that can’t be waived.

As far as the law allows:

• we are not liable for indirect or consequential losses, or for lost profits or data;
• our total liability to you for all claims about Shophr is limited to the greater of what you paid Shophr in the 12 months before the claim and $100.

These limits don’t apply to death or personal injury caused by our negligence, to fraud, or to anything else the law doesn’t let us limit.

Shophr does not currently carry insurance that covers your items while we carry, hold or store them, including on deliveries, Valet, Hold for me and Thrift pickups. Items in our hands are not insured against theft, fire or vandalism.

If you choose “Leave at my door”, your order is delivered once your driver leaves it at your door and takes a photo there, and from then on it is in your care. If nobody is home and you didn’t choose it, we try once, then keep it at our office for up to 7 days (3 days included) until you pick a time for us to bring it. After 7 days a store’s order goes back to the store.

Please write to support@shophr.co first, with your name, your order number and what you’d like us to do. We will try to put it right within 30 days.

California law governs these terms. A dispute that goes to court will be heard in the state or federal courts in Los Angeles County, California, unless the law lets you bring it where you live. Either of us may use small claims court.

You can stop using Shophr and close your account at any time. We may close an account if it breaks these terms, to protect people or the site, or if the law requires it, and we will tell you why unless we can’t for legal or safety reasons. Open orders and refunds are still handled, and sections 5, 6, 9, 10 and 14 to 23 keep applying.

We may update these terms. The date at the top always shows the latest version. For a material change, we tell you by email or on the site before it applies to you. A change never applies to an order placed before it. If you don’t agree to a change, you can close your account.

• These terms and our Privacy Policy are the whole agreement between you and Shophr about the site.
• If part of these terms can’t be enforced, the rest still applies.
• If we don’t enforce a right straight away, we haven’t given it up.
• You can’t transfer these terms to someone else. We may transfer them if Shophr is sold or merges.
• We aren’t responsible for delays caused by things outside our reasonable control.
• Accessibility: if any part of the site doesn’t work for you, write to support@shophr.co and we’ll help you place your order.

For California residents: under California Civil Code section 1789.3, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

With Shophr Valet we pick your pieces up at your door, take them to a partner dry cleaner, tailor or shoe repair, or a cleaner we pay at its counter for you, and bring them back. With Fashion Pickup, we collect pieces that are ready at a counter (your own cleaner, tailor, shoe repair, or a store’s pickup) and bring them home. Our runs leave at 9am, 12pm, 3pm, 6pm, every day; you pick a run, never a time we promise.

• We act as your agent. We pay the cleaner its own counter price for the cleaning, at cost, from the money you prepay, and keep only our fee for the pickup and return and the card processor’s charge, at cost. The cleaner does the cleaning, tailoring or repair, and answers to you for it. Partner cleaners pay Shophr nothing.
• Valet’s pickup and return is $24.99 for up to 10 pieces and $1 for each piece after that. We hold the total on your card when you book, and charge it once the cleaner has checked the prices: never more than the hold. A lower price at the counter is charged lower. A higher one we ask you about first: pay the difference, or skip that piece and it comes back uncleaned. At a partner, no answer in 24 hours counts as skip. If the cleaner hasn’t checked the prices by 6pm the day after we drop them off, we charge the prices you booked, and refund or ask about any change after that.
• At a cleaner we pay at its counter, your driver hands in your pieces under a ticket written to Shophr and your order’s code, never your name or number, and pays its ticket from the money you prepay. Your hold also covers an allowance of 20% of the cleaning (at least $10, at most $40): if the counter prices a piece higher than its posted price, we pay the difference from the allowance without asking. More than that, we ask you first: pay the difference, or skip that piece. You have 30 minutes to answer; no answer counts as skip, and the piece comes back uncleaned, with no charge for its cleaning. The pickup and return fee still applies. We charge the real ticket once it is written, never more than the hold without asking you. The cleaner cleans under its own policies.
• Fashion Pickup is priced as a pickup (section “Pickups”): the pickup fee and delivery. If you still owe the counter, tell us how much: we add it to the hold, charge it before our driver pays the counter with it, and show you the counter’s receipt. If the counter asks for more, we ask you first.
• We hand your pieces to you, or to your doorman or concierge if you say so, never to a doorstep. If nobody is there, they come back on the next run; a second missed hand-over adds $10. After 3 we keep them at our office and contact you, and after 30 days we take them back to the cleaner to hold.
• Your pieces are not insured against theft, fire or vandalism while they are with Shophr. If a piece is lost or damaged while it is in our hands, we pay its depreciated value, up to $500 an order. Your driver photographs every piece at your door, and every hand-off, and you see the photos.
• A cleaner may sell pieces left with it 90 days after they are ready, to pay its charges, after giving notice, as California Civil Code section 3066 allows. Anything above its charges is held for you.

Some pieces on Shophr are sold by brands, not by Shophr or a store we deliver from. They are marked “Ships from” the brand, and “Buy at” takes you to the brand’s own site. The brand sells the piece, ships it, and sets its price, shipping and returns; your purchase is between you and the brand.

Shophr earns a commission when you buy through these links. It never changes the price you pay, and it never changes which pieces we show you or their order. A brand reached this way has not endorsed Shophr.

Shophr Corporation
925 N La Brea Ave, Suite 500
Los Angeles, CA 90038
support@shophr.co