Terms of Service

These terms are an agreement between you and Shophr Corporation, a Delaware corporation (“Shophr”, “we”, “us”), 925 N La Brea Ave, Suite 500, Los Angeles, CA 90038. They cover our website, shophr.co, and the orders you place on it. Our Privacy Policy explains what we do with your information.

By creating an account or placing an order, you agree to these terms. If you don’t agree, please don’t use Shophr. The Shophr app and the retailer portal at retailers.shophr.co are run separately and are not covered here.

• You must be 18 or older and able to make a contract.
• You need an invitation code to create an account, unless we have opened sign-up to everyone. One account is for one person, and no two accounts may share a phone number.
• We deliver in Melrose, Fairfax, La Brea, West Hollywood, Hollywood, Larchmont, Beverly Hills and Century City, and across Los Angeles to about 20 miles out, where an order from a shop 8 miles or more away comes on one of our scheduled runs. If your address is outside that area, we keep your request as a place on our waitlist and tell you when we reach you. Nothing is bought or charged.
• We may pause new orders at any time, for example while we fix something. While orders are paused you can still browse and fill your bag.

• Give us true details and keep them up to date, especially your delivery address and phone number.
• Keep your password to yourself. Tell us straight away at support@shophr.co if you think someone else has used your account.
• You can close your account at any time by writing to support@shophr.co.

You pick a piece from a shop near you, and a Shophr shopper, who works for Shophr, goes to the shop, buys it for you and brings it to your door. For these orders we buy the piece from the shop and sell it to you, so Shophr is the seller.

• Before you order, you see one total, with every part of it listed, and the shop’s return terms as we know them.
• When you order, we place a hold on your card for exactly that total (section 6). Nothing is charged yet.
• Your shopper finds the piece and sends you a photo. You answer on your order page: yes, or not quite.
• If you say yes, we charge your card and your shopper buys the piece and brings it to you.
• Where we offer it, you can tick “Same piece, same price? Just buy it” when you order. Then, if your shopper finds the piece in your size at the same price or less, that counts as your yes: we charge your card, never more than you agreed, and buy it, and you still get the photo. If anything is different, or the piece is final sale, we ask you first.
• If you say not quite, we leave it in the shop and release your hold. Nothing is charged.
• If you order several pieces together, you answer for each one, and you pay only for the pieces you say yes to (section 6).

Arrival times we show are our best estimate, not a guarantee. Traffic, the shop and the weather can make an order later. Rush has a promise of its own (section 5).

The total you see before you order is made of these parts, and nothing else:

The shop’s own price

What the shop charges for the piece. We never mark it up.

Service fee

One fee for finding it and buying it. It is made of two things. Shopping: $19 when your shopper buys at an independent store and $25 at a mall or big-box store (if an order has more than one kind of shop, the higher fee applies), plus $4 for each extra piece from a shop already in your order and $12 for each extra shop. And a part that grows with the pieces’ price: 4% of the first $250, 2% of the next $750 and 1% above $1,000, never more than $50. That part and card processing (the next line) together are never more than $60 on pieces up to $2,000; above that, only the card processor’s own charge on the part above $2,000 is added. When that limit is reached, the part that grows with the price comes down first. A pickup of something you already bought has its own, smaller service fee (section 10).

Card processing

What our card processor, Square, charges to take the payment, on its own line and at cost: we keep none of it. It covers the processor’s charge on the whole total, so it grows a little with delivery and tax. It is not a surcharge, and it is the same whichever card you use. On a very expensive piece, where the limit above is reached by this charge alone, we pay the rest of it ourselves and the line says so.

Delivery

By distance from the shop to your door (the farthest shop, if there is more than one): $4.49 plus $2.50 a mile, rounded to the nearest dollar less a cent, so $6.99 for about 1 mile and $16.99 for about 5 miles. From 8 miles a driver makes the trip just for you, and delivery is the distance price plus $22 ($50.99 for about 10 miles). Where we offer it, today by 7pm is $4 less (never under $3.99). Beyond the neighborhoods we shop in, delivery from a shop under 8 miles away works just as it does inside them. From 8 miles it comes on one of our scheduled runs to your side of town, at the distance price with nothing added, in a window we show you before you pay. The window is our estimate: it starts once your piece is found and bought, and LA traffic can move it. You can instead have a driver make that trip just for you, at the distance price plus $22. We don’t deliver from shops more than 20 miles away. The miles are our estimate of the drive: from the shop (or the middle of its neighborhood, where we don’t have the shop on a map) to your address on the map (or the middle of your neighborhood, where we can’t place your address), with an allowance for the roads. Delivery on your account’s first order is free when the shop is under 8 miles away or it comes on a scheduled run (so today by 7pm, which only takes something off delivery, isn’t offered on it); for a driver who makes the trip just for you your first order pays only the $22, not the distance price. A bag of 3 or more pieces worth $150 or more gets $5 off delivery, which it keeps if your shopper can’t get one of them or you say no to one.

Rush

Where we offer it, from a shop under 8 miles away: delivery at the distance price plus $12, charged in full, on a first order and with free delivery for students too. Your driver goes from the shop straight to you, with no other stops, and you see the time before you pay. If your driver reaches your door after that time, the $12 comes back to your card by itself, with the card processing and tax on it. Time spent waiting for your answer (to the photo, a changed price or the shop’s return terms) doesn’t count. If nobody can take it at the door and it has to come again, we look at the timing ourselves instead. Nothing else on the order is refunded for lateness.

Free delivery for students

If the email on your account is a school email ending in .edu and you’ve confirmed it with the code we email you, we don’t charge for delivery on orders you place through December 31, 2026 at 11:59pm Pacific time. The service fee, card processing and sales tax still apply. It doesn’t cover a driver who makes the trip just for you (you pay the $22 for that) or rush delivery. You still need an invitation or a code, such as a campus code, to join, unless sign-up is open to everyone. We may change or end this offer; if we do, we’ll say so on this page first, and an order you’ve already placed keeps it.

Sales tax

California sales tax at the rate for your delivery address, on the whole total. We find the rate from your street address using the State of California’s own tax-rate lookup. It is always its own line, never inside our fee, and it names the place and the rate, for example “West Hollywood sales tax (11%)”. A pickup of something you already bought has no sales tax from us (section 10).

Tip for your shopper

Only if you choose one: 10%, 15% or 20% of the pieces’ price, or an amount of your own, up to $500. It goes on the same hold and charge, with no card processing or tax added to it, and all of it goes to the person who shops for and delivers your order.

The amounts above are today’s. The order screen always shows the amounts for your order, and those are the ones you pay. If we ever charge you more sales tax than was due, we pay the difference back to you.

Every price we show while you browse already has the service fee and card processing in it. Once we know where it’s going, it is the whole total to your door, delivery and tax included; worked out from a ZIP code rather than your street, it says “about”, because the tax follows your exact address. Before we know where it’s going, it says “plus delivery and tax”, and card processing on those two is added with them.

Prices come from what shops publish, and they can change. If the shop’s price has gone up by the time your shopper gets there, we don’t buy it at the higher price unless you agree to a new total first. If you don’t, we release your hold and you pay nothing. If a price we show is plainly a mistake, we may cancel the order, and nothing is charged.

• Cards are taken by Square. Your card details go straight to Square; Shophr never sees or stores your full card number.
• When you order, we hold exactly the total you were shown on your card. A hold is not a charge. It lasts 24 hours when your piece is bought the day you order, and 96 hours when it is bought on a later day. If nothing is bought by then, the hold ends by itself and nothing is charged.
• When you say yes to the photo (or “Just buy it” says yes for you, section 4), we charge your card, up to the amount held. We never charge more than the hold.
• For an order of several pieces, we charge only for the pieces you say yes to, priced as if you had ordered just those, and never more than the hold. If you say yes to none, we release the hold.
• A released hold can stay on your bank statement for a few days before your bank removes it.

If something is wrong with a charge, please write to support@shophr.co before you dispute it with your bank. We can usually fix it faster.

• Give us an accurate address and any door or access notes, and be there, or have someone there, to take it.
• If nobody is there, your driver waits and tries to reach you. If we still can’t hand it over, the driver takes the piece back with them and we get in touch to arrange another delivery. If that second trip has a delivery fee, we tell you the amount and ask you first. It is never taken from your hold.
• The piece becomes yours, and your responsibility, when it is handed to you or left where you asked.

• You can cancel for free until you say yes to the shopper’s photo (with “Just buy it”, until your shopper finds a match): tap Not quite on your order page, or write to support@shophr.co. We release your hold and nothing is charged.
• Once you say yes, we buy the piece for you, so the order can’t be cancelled. Section 9 covers returns.
• You can change the delivery address until your driver is on the way to you. Write to support@shophr.co. The new address has to be in our delivery area.

Final sale unless the shop says otherwise. We check the shop’s policy before anything is bought. Before you say yes, we show you the shop’s return terms as we know them, or tell you we don’t know them yet, in which case your shopper asks at the register and tells you before we pay.

• If the shop takes returns, write to support@shophr.co and we’ll tell you how it works, and what it costs, if anything, before anything happens. You get back what the shop gives back.
• If the shop gives store credit instead of money, we pass that credit on to you. Shophr doesn’t issue store credit of its own.
• A piece from a shop that sells everything as final sale can only be ordered after you tick a box that says: “I understand this piece is final sale. No returns, exchanges or refunds, from the shop or from Shophr. If what arrives isn't the piece I approved in the photo, Shophr makes it right.”

Our own mistakes are ours. If what arrives isn’t the piece you said yes to in the photo (the wrong piece, the wrong size, or damage the photo didn’t show), tell us at support@shophr.co with a photo within 48 hours of delivery. We collect it and refund everything you paid for it, whatever the shop’s policy, final sale included.

Nothing in these terms takes away a right the law gives you.

If you bought something from a store in our area, on the store’s own site or in person, a Shophr driver can collect it from the store’s counter and bring it to your door. For these orders we don’t buy anything and we aren’t the seller: the store is. Your purchase, its price, its returns and anything wrong with the piece itself stay between you and the store.

• What you pay us: a pickup fee of $10 as the service fee, the card processor’s charge for the payment on its own line, at cost, as on any order (section 5), and delivery at the same distance price as any order (section 5). There is no part that grows with the piece’s price, and no sales tax from us: we sell you nothing, and you already paid the store its tax. You see the total before you order.
• When you order, we hold that total on your card (section 6). It’s charged only once your driver has your order in hand at the counter. If the store won’t hand it over, we release the hold and nothing is charged.
• Give us the order number or pickup name, and whose name the order is under. If the store lets you name someone else to collect, add Shophr as an allowed pickup person before you order. Some stores ask to see the buyer’s ID, and a store may refuse to hand an order to anyone but the buyer.
• You can cancel for free until your driver has it in hand: write to support@shophr.co, or cancel on your order page.
• If what we hand you isn’t the order the store gave us, or it’s damaged on the way to you, tell us at support@shophr.co within 48 hours of delivery and we’ll make it right.

Texts aren’t switched on yet. Until they are, every update about your order comes by email. This is how our texting program, Shophr order updates, will work:

• It is optional. You join only by ticking the box that asks, and texting is never a condition of buying anything. A yes for your account’s own number covers your later orders to that number until you turn texts off in your profile, write to us, or reply STOP.
• We text the number you gave us about orders you place: the photo to approve, when it’s bought, when it’s on the way, and when it’s here. Up to 4 texts per order. We don’t send marketing texts.
• Message and data rates may apply.
• Reply STOP to any of our texts to cancel. Reply HELP for help, or write to support@shophr.co.
• Carriers are not liable for delayed or undelivered messages.
• We never sell or share your mobile number or text-message opt-in with third parties for their marketing or promotional purposes (see our Privacy Policy).

The box says, word for word: “Text me about my orders. Shophr will text this number about orders I place: the photo to approve, when it's bought, when it's on the way, and when it's here. Up to 4 texts per order. Msg & data rates may apply. Reply STOP to cancel, HELP for help. Not required to order.”

The shops you see on Shophr are independent businesses. Unless we say that a shop has signed with us, it has no agreement with Shophr and isn’t affiliated with us: we buy from it the way any customer would, and we don’t give it your name, address or contact details.

We show pieces from what shops publish on their own public websites, so a price, a size, a photo or whether a piece is still there can be out of date. We check in the shop before anything is bought, and you only pay for what you say yes to. When a shop signs with us, its orders may work differently, and we will tell you how before you order.

Please don’t:

• break the law, or use Shophr for fraud, including false claims about what arrived;
• sell invitation codes, or make more than one account;
• harass or threaten our shoppers, drivers, shop staff or team;
• give false details, or pretend to be someone else;
• copy or scrape the site, use bots on it, or get around any limit we set;
• interfere with the site or test its security without our written permission.

We may pause or close an account that breaks these rules. Open orders and refunds are still handled.

If you send us something, like a message or a photo, it stays yours. You let us use it to handle your order and to run Shophr. We won’t use it in advertising without asking you first. What you post on Social has its own rules, in the next section.

Social is where members post their fits, follow each other, vote and ask Help me choose. Only members signed in to Shophr can see it.

• You must be 18 or older to post. Before your first fit, we ask you to tick “I’m 18 or older”, and we keep that tick and when.
• Post only photos of yourself that you took or have the right to share. Never post someone else without their yes, or anyone under 18.
• Don’t post nudity, see-through clothing or underwear worn as the outfit, violence, hate, harassment, anyone’s contact details, or spam. These rules cover captions, bios, handles and Help me choose questions too.
• Every fit and profile picture is checked by our AI before anyone sees it (section 16). The check can be wrong, so members can report anything it missed.
• What you post stays yours. While it is on Shophr, you let us show it to members, rank it in Best dressed, and let members buy the pieces you tagged in it. We won’t use it in our own advertising without asking you first.
• Votes, captions and questions are members’ own opinions, not Shophr’s.
• A post members report can be hidden while our team looks at it. We can remove or keep a post, and pause or close an account, when it breaks these rules.
• If someone posts an intimate image of you, report it as “This is an intimate image of me”. We hide it from everyone at once, and remove it from Shophr within 48 hours.
• We report apparent child sexual abuse material to the National Center for Missing and Exploited Children, and keep it for the year federal law requires.

Shophr uses AI from Anthropic, our AI provider, for your stylist, which puts looks together from what you tell it and the pieces in the shops; to name the pieces you add to your closet and read the clothes in photos of fits you love; and to check every fit and profile picture before anyone sees it.

• Your stylist is AI, not a person. Its looks, and the names our AI gives your pieces, are suggestions made by software, and they can be wrong. When the AI can’t answer, simpler rules put the looks together instead.
• A suggestion is never a promise. You pay the total you see before you order, and nothing is bought until you say yes to your shopper’s photo (or “Just buy it” says yes for you, section 4).
• What you type to your stylist, and the photos you add, go to Anthropic to do these jobs. Our Privacy Policy says exactly what is sent. Please don’t type anyone’s contact details there.

The Shophr name, logo, site and software belong to Shophr. You may use the site for your own shopping, as these terms allow. Shop names, logos and product photos belong to the shops or their owners. If you think something on Shophr copies your work, the next section says how to tell us. For anything else that infringes your rights, write to support@shophr.co with the details.

If you believe something on Shophr copies your work without permission, send a notice to our copyright agent:

Copyright Agent, Shophr Corporation
925 N La Brea Ave, Suite 500
Los Angeles, CA 90038
support@shophr.co

Your notice must include: your signature, written or electronic; the work you say is copied; where it is on Shophr, with a link if you can; your address, phone number and email; a statement that you believe in good faith the use isn’t allowed by the owner, its agent or the law; and a statement that your notice is accurate and, under penalty of perjury, that you own the work or may act for its owner.

We remove what a complete notice names promptly, and tell the member who posted it. If something of yours was removed and you believe it was a mistake, you can send a counter notice to the same address. We close the accounts of members who infringe again and again.

As far as the law allows, the site is provided as it is and as available. We don’t promise it will always be available or free of errors, or that an order will arrive by a particular time, except for Rush (section 5). Nothing in these terms limits a warranty or right the law gives you that can’t be waived.

As far as the law allows:

• we are not liable for indirect or consequential losses, or for lost profits or data;
• our total liability to you for all claims about Shophr is limited to the greater of what you paid Shophr in the 12 months before the claim and $100.

These limits don’t apply to death or personal injury caused by our negligence, to fraud, or to anything else the law doesn’t let us limit.

Please write to support@shophr.co first, with your name, your order number and what you’d like us to do. We will try to put it right within 30 days.

California law governs these terms. A dispute that goes to court will be heard in the state or federal courts in Los Angeles County, California, unless the law lets you bring it where you live. Either of us may use small claims court.

You can stop using Shophr and close your account at any time. We may close an account if it breaks these terms, to protect people or the site, or if the law requires it, and we will tell you why unless we can’t for legal or safety reasons. Open orders and refunds are still handled, and sections 5, 6, 9, 10 and 14 to 21 keep applying.

We may update these terms. The date at the top always shows the latest version. For a material change, we tell you by email or on the site before it applies to you. A change never applies to an order placed before it. If you don’t agree to a change, you can close your account.

• These terms and our Privacy Policy are the whole agreement between you and Shophr about the site.
• If part of these terms can’t be enforced, the rest still applies.
• If we don’t enforce a right straight away, we haven’t given it up.
• You can’t transfer these terms to someone else. We may transfer them if Shophr is sold or merges.
• We aren’t responsible for delays caused by things outside our reasonable control.
• Accessibility: if any part of the site doesn’t work for you, write to support@shophr.co and we’ll help you place your order.

For California residents: under California Civil Code section 1789.3, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

Shophr Corporation
925 N La Brea Ave, Suite 500
Los Angeles, CA 90038
support@shophr.co